Welcome to Hancock's Embroidery.

We have been providing our customers with apparel, accessories and custom embroidery since 2005. Let us help you today.


Our contact information:

Hancock's Embroidery
3270 Seldon Ct
Ste 2
Fremont, CA 94539
510-490-1106 (10a-5p, Pacific Time Zone)


Email:
rhancock1001@comcast.net

Shipping Information: Please click box in upper right hand corner to view our shipping information.

Generally, Products will ship within 10 business days after confirmation of order. Actual shipment date depends on product and personalization and will be determined when order is placed.

International orders are accepted, however, please contact us via email to confirm shipping options and cost prior to placement of your order.

Refund, Returns and Cancellation Policies:

We take Customer Service to heart -- Our goal is your complete satisfaction. Problems or mistakes due to an error on our part, will be corrected as soon as possible. We will work with you to correct any other problems with your order. Please contact us by email or phone within 30 days of purchase. All Returned orders will incur a 20% restocking fee unless an error was made on our part. Shipping fees are the responsibility of the buyer. All returned merchandise must be returned in original condition. A credit will be issued when the item is received at our location. Sale items are non-refundable.

Personalized items are refundable for mis-representation of product only.
Please Note: Most of our orders ship from our location in 7-10 business days. Intricate custom or larger orders may take longer. Thanks so much for your patience.

Many of our items are shown with optional embroidery - items do not include embroidery unless otherwise stated.

Font & Thread Color Choices Fonts & Thread Colors

Monograms can be done in one of two ways, aBc indicates that you want a traditional monogram style embroidery (the last name is usually the middle initial and will be larger than the other two letters, all letters will be done in caps unless otherwise stated by the customer.

ABC indicates that you want all the initials the same size and that the order you put them in is the way you want them embroidered.

Note: Embroidered items are considered to be custom orders and, as such, are not returnable unless the mistake is due to HANCOCK'S EMBROIDERY error. Please double-check size and color choices before you order. Sale items are non-refundable.

510-490-1106 rhancock1001@comcast.net www.hancocksembroidery.com